Common Terms
The terms & conditions put together in this section, any of the terms shall, unless against the reference meaning “You/Your/client/Traveler/Passenger the individual (s) on the name of/and or on behalf of the service/tour/trip/vacation/holiday is booked and “We/Us/Company/Our company means “YATRISANSAAR” is a travel service providing/arranging company only.
YATRISANSAAR does not own any airline, ship/cruise Company, Transport Company, hotel, Restaurant, or any other associated services served to you during the journey/tour/trip/vacation/holiday or any of the service booked and served individually.
You/Your/client/Traveler/Passenger the individual (s) are suggested/requested to go through the common/general terms mentioned in the itinerary/travel plan shared with the designated/booking person and it will create a contract between the company and the Party/You/Your/Traveler/Passenger the individual (s).
Holiday Booking
All the correspondence (s)/communication regarding the booking of service/tour/holiday/vacation should be addressed to YATRISANSAAR. The contract & agreement regarding the booked services during the holiday will be made with YATRISANSAAR (the company) based in India and all the terms & conditions mentioned in this document, the following terms shall unless against the reference meaning “You/Your/Passenger/Traveler/person (s) in whose name or on behalf of whose the booking of service/tour/trip/vacation/holiday is getting done and “WE/Us/Our/Company/Agency” means YATRISANSAAR, company is a travel/tour service provider/organizer/operator and the holiday/vacation/tour services booking are subject to the following terms & condition:
- All communication by YATRISANSAAR regarding the tour/services/holiday will be done either over electronic email or the geographical land address provided in the booking form.
- All the holiday/vacation/tour/service booking must be done through the authorized channel/representative/personnel of the company.
- At the time of final booking, the company’s booking form must be submitted duly filled with a payment of 60% of the total cost shared/quoted for the tour/holiday/vacation/service.
- The receipt of the advance payment deposit slip or the duly filled booking form received by the company does not guarantee and neither implies any confirmation for the booking of the designated services. The booking of the services/tour/holiday is not confirmed until the company issues the confirmation letter after receiving the payment as per the company’s payment policy.
- The company reserves the absolute right to refuse/decline any booking giving any prior notice/reason and shall in that condition return/refund/compensate any payment received.
- The payment for the demanded services/tours/holidays/vacations must be paid in full before the start of the desired services/tours/holidays/vacations. If the payment is not received as per the company’s payment policy, the company reserves the right to cancel/amend/change and is not liable to return/refund/compensate any received payment. The client signing the booking form agrees and guarantees the full payment release of the total quoted price for the booked service/tour/vacation/holiday as per the company payment policy. It is the sole responsibility of the client/customer/traveler to ensure the full and final payment to the company as per the payment policy. Reminders may not be sent to the client/customer/traveler.
- The payment policy schedule will be considered and calculated from the day of your final booking made and payment deposited along with the booking form.
- Any special requirements such as diet, physical disabilities, medical attention/arrangements, etc. should be specifically noted and mentioned in the booking form.
- The company will provide the services/tour/holiday facilities as set out and confirmed at the time of booking and duly mentioned in the service/tour/holiday/vacation confirmation letter.
Payment Policy
To avail and book any travel-related service(s), an advance payment of 60% has to be deposited to the company to hold the booking for confirmation and the client/customer/traveler/passenger is advised to pay the remaining balance amount either before the scheduled departure of the client/customer/traveler/passenger from their country/state/city of origin or upon arrival at designated airport/hotel in INDIA or the point of start of the tour but surely & definitely before the start of the service/tour/holiday/vacation.
The company management reserves the right to decide the payment of the advance amount to be made as per the nature of the service and time left for the service with the required facility/service.
In some cases, like special train journeys/tours, accommodation (Hotel/Resort/Guest house/Home stay), transport booking during festivals (Navratri, Diwali, Christmas, New Year, Holi etc), and peak tourism season, the client/customer/traveler/passenger have to make full payment in advance.
- The company is under no obligation to share the detailed or any breakdown slab of the cost quoted for the demanded/desired holiday/vacation/service.
- The company reserves all the rights to notify the client/customer/traveler regarding the price change before/during/after booking of the services/tour/holiday/vacation and ask to pay for the difference amount between the booking price and the updated price in the event of any price change beyond the control of the company.
- Once the booking invoice gets issued after the minimum booking amount is deposited and unless the client/customer/traveler chooses to pay the full amount for the service/tour/holiday/vacation at the time of booking only, the price for the desired/demanded/booked service/tour/holiday/vacation is subject to the possibilities of surcharges in certain limited circumstances. However, the surcharge will only be levied to allow the variation in the cost of transportation, increases in fuel price, hikes in airfare, government taxes, changes in fee structure for services (airport landing tax, currency exchange rate, or if the government or any related regulatory authority increases any tax). Any surcharge amount will be notified and communicated by issuing a revised booking invoice shared with the client/customer/traveler.
- If the surcharge increases the price for booked services/tours/holidays/vacation by 10% or more on the first booking invoice, the client/customer/traveler may opt to cancel/amend/change the booking made within 14 days after the issue of revised booking invoice and obtain the booking payment refund/reimbursement as per the company’s cancelation policy.
- Optionally, the client/customer/traveler can also choose to pay the full quote for the holiday, in case the price of the holiday is considered final at the time of booking.
- The financial commitment offered above by YATRISANSAAR doesn’t mean that the company has to reduce the quoted price for the booked service/tour/holiday/vacation if the value of Indian rupees goes up.
Mode of payment
Payment terms
- The desired/demanded service could be booked by paying 60% of the quoted price for the service/tour/holiday/vacation.
- The client/customer/traveler has to pay 80% (60% + 20%) of the total quoted price before 15 days of scheduled service or after 07 days of the booking of the service/tour/holiday/vacation for the final confirmation.
- The client/customer/traveler should pay the remaining balance payment of 20% before the scheduled departure from the client/customer/traveler/passenger’s country of origin or on arrival at the airport/hotel in INDIA or well before the start of the service/tour/journey/vacation/holiday.
- The tour will not commence until the full and final payment is made.
- We accept payments via bank transfers and UPI.
- Payment through credit/debit card will incur 2.5%- 3.5% extra charges.
- Payment through forex card will incur 3.5%- 4.5% extra charges.
- Payment through payment gateway (e.g.: PayPal, Razorpay, Skydo, PhonePe, Paytm) will attract extra charges as applied by the payment gateway.
NOTE: A written communication has to be done with the company with all the details about the tour and the payments transferred to the company’s accounts.
Company’s responsibilities/liabilities/limitation
- The client/customer/traveler/passenger has to pay the extra difference amount arising due to the event of a price hike in monument entrance fee, fuel cost, taxes, or the guide charges by the govt. Of India or any event beyond the control of YATRISANSAAR.
- YATRISANSAAR acts only as an agent for the airlines, hotels, transport, railways, and other contractors providing travel-related services are subject to the terms and conditions under which the contractor or service operator provides the service.
- The company does not own any aircraft or the accommodation and restaurants at every destination of service and other related facilities are used and served by associating various credible service operators at the destination of the tour/journey/service.
- The company takes utmost care in the selection, appointment, and booking of the service operator of airline, transport, hospitality, etc.
- The company will not be responsible/ liable if the client/customer/traveler/passenger traveling solo or in a group or any individual traveler in the group suffers any illness, injury, or death due to any condition/activity/misadventure not in the part of holiday plan arranged by the company or any circumstance beyond the control of the company although the company will provide all the best assistance and solution for the situation.
- The company will not make any refund for any unused services booked and arranged for service/tour/holiday/vacation by client/customer/traveler traveling solo or in a group or service not availed by any individual traveler in the group.
Responsibilities of the traveler
- The client/customer/traveler/passenger is advised to arrange travel insurance on their own. The travel insurance policy detail has to be submitted by the traveler at the time of final booking of the service/tour/holiday/vacation.
- The travelers have to provide sufficient proof of identification and travel insurance covering all the specified activities mentioned to be performed during the tour/service/vacation/holiday.
- The client/customer/traveler or all the individual travelers in the group should have a valid passport, VISA, and all the necessary documentation for the planned country of service/tour/holiday/vacation.
- The company will not be held responsible/liable for any delay/expense incurred due to the documents not being in order or clear.
- The client/customer/traveler will be solely responsible for check-in at the airport at the right time and being available to take up all the booked components of the planned holiday.
- The company will not be held responsible/liable for missing the flights by the client/customer/traveler as a result of late check-in or no-show at the scheduled time of flight departure and no credit or refund will be made for the same or any component of the service/tour/holiday/vacation not availed due to failure of the client/customer/traveler.
- The client/customer/traveler is suggested to take care of their belongings by self and no refund/compensation will be given for lost, mislaid, or destroyed articles/documents/belongings.
- The client/customer/traveler booking their holiday/tour/vacation with YATRISANSAAR agrees and undertakes to act and behave parliamentary not disturbing any other traveler/citizen/visitor in the surroundings or not to act and behave in any absurd manner which might jeopardize the reputation of the company arising any dispute. If any untoward situation arises the client/customer/traveler will be solely responsible for the same and authorities are free to take legal action as per the legal law of the land.
- If the client/customer/traveler breaches any of the clauses, the booked service/holiday/vacation/tour will result in the termination of the booking with immediate effect and the company will not have any of the contractual obligations to the client/customer/traveler for the booked service/tour/holiday/vacation with YATRISANSAAR.
- The company will not be responsible/liable for any kind of refund/reimbursement/compensation for any damage that happened nor the company will be responsible/liable to recover anything in any form for the damage caused.
- It is the sole responsibility of the client/customer/traveler traveling solo or in a group to disclose any serious medical ailments to any of the individual (s) during the final booking of the proposed travel plan.
- All the luggage/paper will be the responsibility of the client/customer/traveler all the time during the period of service/tour/holiday/vacation and the company will not be responsible for any loss/damage to the belongings until unless directly caused due to the negligence of our company’s executive.
Smoking/Liquor consumption
As chewing the tobacco, smoking and liquor consumption is injurious to the health.
Being a responsible organization, the company does not suggest chewing tobacco, smoking or consumption of alcohol inside the transport or any geographical area or public places where it is prohibited/banned.
The company representative will suggest and stop for smoking and alcohol consumption at places where it is legally permitted only if the client/customer/traveler desires to do the same.
However, the reserved/booked accommodation (hotel) rooms will not have smoking or liquor consumption facilities as some states of India have banned liquor consumption legally.
The client/customer/traveler has to specifically clarify the need for a smoking/liquor facility in the room.
Waiver
The company undertakes to ensure the safety of the client/customer/traveler during the performance and arrangement of the facilities required during the entire booked tour. However, the safety of the client/customer/traveler depends upon several aspects of the type of booked tour like; adventure, hiking, trekking, camping, spiritual, historical, cultural, etc. The client/customer/traveler has to submit a signed “waiver of responsibility” form before the start of the service/tour/vacation/holiday. This form will be treated as a declaration of understanding between the company and the client/customer/traveler to take care of and ensure their safety and the safety of other fellow travelers.
Complaints
- If the client/customer/traveler faces any problem in any of the arranged facilities, then the client/customer/traveler is advised to convey their problem to the relevant authorities of the service provider like; airline, hotel, transport, or the local facility supplying agent. So that the authorities put their best endeavor to resolve the problems accordingly.
- If the problem of the client/customer/traveler does not get resolved, then the client/customer/traveler is advised to contact the office of the company and allow them to resolve the same.
- The company holds no responsibility/liability for nonperformance of any aspect/facility mentioned in the itinerary that is beyond their control or when not informed about the same at the time when corrective measures could have been taken.
- If the problem faced by the client/customer/travelers doesn’t get resolved then they are advised to write to the company about the problem within 15 days after returning/availing service/tour/vacation/holiday mentioning all the relevant details.
- If the client/customer/traveler fails to take any of these steps then it will affect the company’s ability to investigate fully and it will also affect the right or invalidate or reduce the possibility of the client/customer/traveler from getting/receiving any refund/reimbursements/compensation of any kind in any form if it comes under the poly of the service operator or the company.
- The entire dispute regarding the booked service/tour/vacation/holiday is subject to the jurisdiction of Gaya, Bihar– India only.
- The company declares that all the information shared whether in written or verbal by any means is believed to be correct and best of the company’s knowledge and given in good faith for service/tour/holiday/vacation and not to be used otherwise.
- The condition prevailing at the time of booking will be of priority over any other condition/warranty that may have been given/communicated/occurred.
Information safety
The company may require and ask for some of the personal information of the client/customer/traveler for the smooth and hassle-free execution of service/tour/vacation/holiday. Examples are dietary, medical, religious, or any other requirements in the execution of the travel plan. The company assures you about the confidentiality of the shared information and the information will be passed only to the appointed facility/service supplier on demand and necessity of the information to fulfill/serve with the required service as per the company’s commitment to you.
DisclaimerThe company hereby has made the best effort to mention and check the accuracy of all the defined information on the website. However, the company does not accept any claim and holds no responsibility/liability for any error/omission that may appear on the website due to any reason.