Terms and Conditions – YATRISANSAAR

Common Terms

Welcome to www.yatrisansaar.in (website). The domain name of the website is owned by “YATRISANSAAR” and “We/Us/Company/Our company” is registered under Adhar Udyam with ministry of MSME, Govt. of India with registration number UDYAM-BR-12-0000182 and Municipal corporation trade license of Gaya of Govt of Bihar with registration numberGMC1783822112210420.

The terms & condition put together in this section, any of the terms shall, unless against to the reference meaning “You/Your/Traveler/Passenger the individual (s) on the name of/and or on behalf of the service/tour/trip/vacation/holiday is booked and “We/Us/Company/Our company” means “YATRISANSAAR” is a travel service providing/arranging company only. YATRISANSAAR does not own any airline, ship/cruise Company, Transport Company, hotel, Restaurant or any other associated services served to you during your journey/tour/trip/vacation/holiday or any of the service booked and served individually.

You/Your/Traveler/Passenger the individual (s) are suggested/requested to go through the common/general terms mentioned in the itinerary/travel plan shared to the designated/booking person and it will create contract between the company and the Party/You/Your/Traveler/Passenger the individual (s).

Booking of Holidays

All the correspondence (s)/communication regarding the booking of service/tour/holiday/vacation should be addressed to YATRISANSAAR. The contract & agreement regarding the booked services during holiday will be made with YATRISANSAAR (the company) based in India and all the terms & condition mentioned in this document, the following terms shall unless against to the reference meaning “You/Your/Passenger/Traveler/person (s) in whose name or on behalf of whose the booking of service/tour/trip/vacation/holiday is getting done and “WE/Us/Our/Company/Agency” means YATRISANSAAR, company is a travel/tour service provider/organizer/operator and the holiday/vacation/tour services booking are subject to the following terms & condition:

All communication by YATRISANSAAR regarding the tour/services/holiday will be done either over electronic email or geographical land address provided in the booking form.

All the holiday/vacation/tour/service booking must be done through the authorized channel/representative/personnel of the company.

At the time of final booking, the company’s booking form must be submitted duly filled completely with a payment of 60% of the total cost shared/quoted for the tour/holiday/vacation/service.

The receipt of advance payment deposit slip or the duly filled booking form received by the company does not guarantee and neither implies any confirmation for the booking of the designated services. The booking of the services/tour/holiday is not confirmed until unless the company issues the confirmation letter after receiving the payment as per the company’s payment policy.

The company reserves the absolute right to refuse/decline any booking giving any prior notice/reason and shall in that condition return/refund/compensate any payment received.

The payment for the demanded services/tours/holidays/vacation must be paid in full before the start of the desired services/tours/holidays/vacation. If the payment is not received as per the company’s payment policy, the company reserves the right to cancel/amend/change and is not liable to return/refund/compensate any received payment. The client signing the booking form agrees and guarantees the full payment release of the total quoted price for the booked service/tour/vacation/holiday as per the company payment policy. It is the sole responsibility of the client/customer/traveler to ensure the full and final payment to the company as per the payment policy. Reminders may not be sent to the client/customer/traveler.

The payment policy schedule will be considered and calculated from the day of your final booking made and payment deposited along with the booking form.

Any special requirement such as of for diet, physical disabilities, medical attention/arrangements etc. should be specifically noted and mentioned in the booking form.

The company will provide the services/tour/holiday facilities as set out and confirmed at the time of booking and duly mentioned in the service/tour/holiday/vacation confirmation letter.

Payment Policy

To avail and book any travel related service (s) the client/customer/traveler/passenger needs to make an advance payment of 60% to the company initiate and hold the booking.

The client/customer/traveler/passenger has to pay the remaining balance amount for the service before the scheduled departure of the client/customer/traveler/passenger from their country of origin or upon the scheduled arrival at the airport/railway station/hotel in India or at the decided city of arrival or accommodation of stay but surely and definitely before the start of the service/tour/holiday/vacation.

The company management reserves the right to decide the payment of advance amount to be made as per the nature of the service and time left for the service with the required facility/service.

In some cases, like special train journey/tour, accommodation (Hotel/Resort/Guest house/Home stay), transport booking during festivals (Navratri, Diwali, Christmas, New Year, Holi etc) and peak tourism season, the client/customer/traveler/passenger have to make full payment in advance.

The company is under no obligation to share the detailed or any breakdown slab of the cost quoted for the demanded/desired holiday/vacation/service.

The company reserves all the rights to notify the client/customer/traveler/passenger regarding the price change before/during/after booking of the services/tour/holiday/vacation and ask to pay for difference amount between the booking price and the updated price in the event of any price change beyond the control of the company.

Once the booking invoice gets issued after the minimum booking amount deposited and unless the client client/customer/traveler/passenger chooses to pay the full amount for the service/tour/holiday/vacation at the time of booking only, the price being dynamic in nature for the desired/demanded/booked service/tour/holiday/vacation is subject to the possibilities of surcharges in certain limited circumstances.

However, the surcharge will only be levied to allow the variation in the cost arising due to any change/increment in cost of transportation, accommodation, hospitality taxes, increase in fuel price, hike in airfare, government taxes, change in fee structure for services (airport landing tax, currency exchange rate or if the government or any related regulatory authority increases any tax). Any surcharge amount will be notified and communicated by issuing a revised booking invoice shared to the client/customer/traveler.

If the surcharge increases the price for booked services/tour/holiday/vacation by 10% or more on the first booking invoice, the client/customer/traveler/passenger may opt to cancel/amend/change the booking made within 14 days after the issue of revised booking invoice and obtain the booking payment refund/reimbursement as per the company’s cancelation policy.

Optionally, the client/customer/traveler can also choose to pay full quoted for the holiday, in case of which the price of holiday is considered final at the time of booking.

The financial commitment offered above by YATRISANSAAR doesn’t mean that the company has to reduce the quoted price for the booked service/tour/holiday/vacation if the value of Indian rupees goes up.

Mode of payment

All the payments by any mode of transaction/transfer either from overseas or from any part of India has to be made in the company’s bank account.

Payment & Confirmation terms

The desired/demanded service could be booked by paying 60% of the quoted price for the service/tour/holiday/vacation.
The client/customer/traveler/passenger has to pay 80% (60% + 20%) of the total quoted price after 07 days of doing the booking of the service/tour/holiday/vacation for the final confirmation.
The client/customer/traveler/passenger should pay the remaining balance payment of 20% before the scheduled departure from the client/customer/traveler/passenger’s country of origin or upon the scheduled arrival at the airport/railway station/hotel in India or at the decided city of arrival or accommodation of stay but surely and definitely before the start of the service/tour/holiday/vacation.
The tour will not commence until the full and final payment is made.
We accept payments via bank transfers and UPI.
Payment through credit/debit card will incur 2.5%- 3.5% extra charges.
Payment through forex card will incur 3.5%- 4.5% extra charges.
Payment through payment gateway (e.g.: PayPal, Razorpay, Skydo, PhonePe, Paytm) will attract extra charges as applied by the payment gateway.

NOTE: A written communication has to be done with the company with all the details about the tour and the details of payments transferred to the company’s accounts.

Cancelation/refund policy

Cancelation Before 120- 90 days of the scheduled service/tour/journey/holiday/vacation 5% + bank charges will be charged of the total quoted from the payment made.

Cancelation Before 90- 61 days of the scheduled service/tour/journey/holiday/vacation 10% + bank charges will be charged of the total quoted from the payment made.

Cancelation Before 60- 31 days of the scheduled service/tour/journey/holiday/vacation 20% + bank charges will be charged of the total quoted from the payment made.

Cancelation Before 30- 15 days of the scheduled service/tour/journey/holiday/vacation 40% + bank charges will be charged of the total quoted from the payment made.

Cancelation Before 14- 07 days of the scheduled service/tour/journey/holiday/vacation 80% + bank charges will be charged of the total quoted from the payment made.

Cancelation Before 06- 02 of the scheduled service/tour/journey/holiday/vacation 95% + bank charges will be charged of the total quoted from the payment made.

Cancelation Before 01day/24hrs of the scheduled service/tour/journey/holiday/vacation 100% will be charged of the total quoted from the payment made.

NOTE: Written cancelation request is accepted on all working days except national holidays, government holidays, festival holidays and Sundays.

No refund will be done for cancelation of booking done for the period of festivals/religious celebration (Navratri, Diwali, Chhath, Christmas, New Year, Holi etc).

In case the client/customer/traveler decides to cancel the service/tour/trip/vacation/holiday after start of the service/tour/trip/holiday/vacation, the refund will be bounded to a limited amount only that too depends on the policy of the service operator/provider who we appointed for the service/tour/trip/vacation/holiday and YATRISANSAAR will not be responsible/liable for any refund/reimbursement.

The company is not held responsible to refund/reimburse for any unused services like hotel accommodation, appointed chartered transport, missed meals etc.

Cancelation & amendments by the company

Due to various unavoidable reasons, it may require to make changes in the booked service/tour/holiday/vacation and the company reserves the right to do the needful at any time and the client/customer/traveler will be notified about any changes made as soon as possible.
If the booked service/tour/holiday needs any major change/amendment in arrangements due to any situation/circumstances beyond the control of the company, the client/customer/traveler may opt to choose from the following
1. Avail the available alternative options for the affected/amended/changed service
1. Choose to change/avail another holiday
1. To cancel the booked holiday.
Refund/cancelation may/may not be payable in case of major mentioned below:
1. Refund/cancelation may not be payable in case of any minor changes/amendments in arrival/departure timing, air carrier/ticket booking, restaurant/meals, accommodation changes to similar or better standard.
1. No Refund/cancelation will not be paid for any change or cancelation due to any condition/circumstances beyond the control of the company like; war, civil unrest, riots, civil strike, industrial dispute, terror attack, natural disaster, act of God, fire, flood, earthquake, technical problem in machinery, closure or congestion, industrial strikes or other strike, adverse weather condition or any other. The client/customer/traveler is advised to take adequate travel insurance.
1. The company reserves the right to cancel/change/amend your holiday at any time before the schedule date of journey/tour/service/holiday even after issuing the confirmation voucher. If your booked/holiday/service/tour is cancelled by the company then company will refund the full booking amount and no other compensation will be paid.
1. Transport is subject to condition of the carriage and service operator and no refund will be made due to any mechanical/technical problem which can be fixed in short duration or the company will arrange the other available option of transport to carry forward the planned tour.
1. If the client/customer/traveler fails to pay the remaining balance amount as per the company’s policy then the company will consider the booking made for service/tour/holiday/vacation to be cancelled and refund booking amount after deduction as per the company’s cancelation policy.

Cancelation & amendments by the Client

The client/customer/traveler can cancel the booked service/tour/holiday/vacation at any point of time informing the company with the booking details. The refund will be done as per the company’s cancelation policy.
In case of any pre- pone/postpone in travel schedule, it is requested to inform the company 30 days in advance via mail by the client/customer/traveler.
Once the travel plan/itinerary and service is confirmed, the client/customer/traveler is entitled to change/amend in the booked service/tour/holiday/vacation for one time within 30 days of booking and without any additional service charge.
Though the client/customer/traveler will be liable to pay additional charge if any incurs in the service/facility arrangement during the modification/amendment/change in plan.
Any further change/amendment/modification sought by the client/customer/traveler after 1^st change/amendment/modification, the client/customer/traveler will have to pay INR 3000/- each time as service fee of administration and communication charges incurred during the process of any change/amendment/modification from 2^nd time and onwards along with all the cost incurred due to change in arrangements/service/holiday/tour/vacation.
No extra charge will be levied for propone/postpone of travel plan for first time until or before the booking confirmation is issued in writing. However additional or 2^nd propone/postpone will attract extra charges as mentioned above.
Please note that the services and the costing will be subject to availability of Hotel/Transport and season/offseason time.
We do not accept any change in the plan within 15 days of travel date. However, in rare cases like adverse climatic conditions or strikes, the package can be postponed which will be intimated to you beforehand.
In case of postponement of the travel plan then advance payment can be utilized within 1 year from the date of advance payment made.
Advance amount is non-refundable if the customer cancels his/her booking because of reasons like Illness, personal problems death, accident or No Shows.
Please note that all amendment/cancellations must have been interacted/communicated in writing.
The company has complete authority to change the package costing due to hike in tariff & taxes of hotels, transportation or any other service that has been provided without any prior notice.
The company has complete authority to change the package costing due to hike in tariff & taxes of hotels, transportation or any other service that has been provided.

Cancelation of Wildlife/adventure activity

Any of the booked adventure activities (hiking, mountaineering, trekking, paragliding, bungee jumping, camping etc) or any wildlife safari/activity are non- refundable. The request to change the date of the scheduled activity/safari will be treated and considered as cancellation and no payment refund/adjustment will be done/made against the booking of wildlife and adventure activity.

Company’s responsibilities/liabilities/limitation

The client/customer/traveler has to pay the extra difference amount arising due to the event of price hike in monument entrance fee, fuel cost, taxes or the guide charges by the govt. of India.
YATRISANSAAR acts only as an agent for the airlines, hotels, transport, railways and other contractors providing travel related services are subject to the terms and condition under which the contractor or service operator provides the service.
The company does not own any aircraft or the accommodation and restaurants at every destination of service and other related facilities are used and served by associating various credible service operators at the destination of the tour/journey.
The company takes utmost care in selection, appointment and booking of the service operator of airline, transport, hospitality etc.
The company will not be responsible/ liable if the client/customer/traveler traveling solo or in group or any individual traveler in the group suffers any illness, injury, death due to any condition/activity/misadventure not in the part of holiday plan arranged by the company or any circumstance beyond the control of the company although the company will provide all the best assistance and solution for the situation.
The company will not make any refund for any unused services booked and arranged for service/tour/holiday/vacation by client/customer/traveler traveling solo or in group or service not availed by any individual traveler in the group.

Responsibilities of the traveler

The client/customer/travelers are advised to arrange travel insurance on their own. The travel insurance policy detail has to be submitted by the traveler at the time of final booking of the service/tour/holiday/vacation.
The travelers have to provide sufficient proof of identification and travel insurance covering all the specified activities mentioned to be performed during the tour/service/vacation/holiday.
The client/customer/traveler or all the individuals’ traveler in the group should have a valid passport, VISA and all the necessary documentation for the planned country of service/tour/holiday/vacation.
The company will not be held responsible/liable for any delay/expense incurred due to the documents not being in order or clear.
The client/customer/traveler will be solely responsible for check- in at airport at the right time and being available to take up all the booked components of the planned holiday.
The company will not be held responsible/liable for missing the flights by the client/customer/traveler as a result of late check- in or no show at the scheduled time of flight departure and no credit or refund will be made for the same or any component of the service/tour/holiday/vacation not availed due to failure of the client/customer/traveler.
The client/customer/traveler is suggested to take care of their belongings by self and no refund/compensation will be given for lost, mislaid or destroyed articles/documents/belongings.
The client/customer/traveler booking their holiday/tour/vacation with YATRISANSAAR agrees and undertakes to act and behave parliamentary not disturbing any other traveler/citizen/visitor in the surrounding or not to act and behave in any absurd manner which might jeopardize the reputation of the company arising any dispute. If any untoward situation arises due to the client/customer/traveler will be sole responsible for the same and authorities are free to take legal action as per the legal law of the land.
If the client/customer/traveler breaches any of the clauses, the booked service/holiday/vacation/tour will result into termination of the booking with immediate effect and company will not have any of the contractual obligations to client/customer/traveler for the booked service/tour/holiday/vacation with YATRISANSAAR.
The company will not be held responsible/liable for any kind of refund/reimbursement/compensation for any damage happened neither the company will be held responsible/liable to recover anything in any form for the damage caused.
It is sole responsibility of the client/customer/traveler traveling solo or in group to disclose any serious medical ailments to any of the individual (s) during the final booking of the proposed travel plan.
All the luggage/paper will be at the responsibility of the client/customer/traveler all the time during the period of service/tour/holiday/vacation and company will not be responsible for any loss/damage to the belongings until unless directly caused due to the negligence of our company’s executive.

Smoking/Liquor consumption

The company suggests not doing smoking or consuming alcohol inside the transport or any geographical area or public places where it is prohibited/banned. The company will suggest and stop for the purpose of smoking and alcohol consumption at places where it is legally permitted only if the client/customer/traveler desires to do the same. Although the reserved/booked accommodation (hotel) rooms will not be with smoking or liquor consumption facility as some states of India have banned liquor consumption legally. The client/customer/traveler has to specifically clarify about the need of smoking/liquor facility in the room.

Waiver

The company undertakes to ensure the safety of the client/customer/traveler during the performance and arrangement of the facilities required during the entire booked tour. However, the safety of client/customer/traveler depends upon several aspects of the type of booked tour like; adventure, hiking, trekking, camping, spiritual, historical, cultural etc. the client/customer/traveler have to submit a signed “waiver of responsibility” form before the start of the service/tour/vacation/holiday. This form will be treated as a declaration of understanding between company and the client/customer/traveler to take care and ensure their safety and safety of other fellow travelers.

Complaints

If the client/customer/traveler faces any problem in any of the arranged facilities, then the client/customer/traveler are advised to convey their problem to the relevant authorities of the service provider like; airline, hotel, transport or the local facility supplying agent. So that the authorities put their best endeavor to resolve the problems accordingly.
If the problem of client/customer/traveler does not get resolved, then the client/customer/traveler is advised to contact the office of the company and give them an opportunity to resolve the same.
The company holds no responsibility/liability of nonperformance of any aspect/facility mentioned in the itinerary which is beyond their control or when not informed about the same at the time when corrective measure could have been taken.
If the problem faced by the client/customer/travelers doesn’t get resolved then they are advised to write to company about the problem within 15 days after returning/availing service/tour/vacation/holiday mentioning all the relevant details.
If the client/customer/traveler fails to take any of these steps then it will affect the company’s ability to investigate fully and it will also affect the right or invalidate or reduce the possibility of client/customer/traveler from getting/receiving any refund/reimbursements/compensation of any kind in any form if it comes under the poly of the service operator or the company.
The entire dispute regarding the booked service/tour/vacation/holiday is subject to jurisdiction of Gaya, Bihar– India only.
The company declares that all the information shared whether in written or verbal by any means is believed to be correct and best of company’s knowledge and given in good faith for the purpose of service/tour/holiday/vacation and not to use otherwise.
The condition prevailing at the time of booking will be of the priority over any other condition/warranty which may have been given/communicated/occurred.

Information safety

The company may require and ask for some of the personal information of the client/customer/traveler for the smooth and hassle-free execution of service/tour/vacation/holiday. The examples are like dietary, medical, religious or any other required in execution of the travel plan. The company assures you about the confidentiality of the shared information and the information will be passed only to the appointed facility/service supplier on demand and necessity of the information to fulfill/serve with the required service as per the company’s commitment to you.

Disclaimer

The company hereby has made the best effort to mention and check the accuracy of all the defined information on the website. However, the company does not accept any claim and hold no responsibility/liability for any error/omission that may appear on the website due to any reason.